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Send a drawing, a CAD file, or a description of the problem, and we will tell you plainly whether this is work we should be doing.
The most useful first message is a specific one. For a part, that means a drawing or a CAD file if you have one, roughly how many you need, and what the part has to do: the load it carries, the temperature it sits at, the thing it has to fit inside. For software, a paragraph about what is breaking and what you have already tried tells us more than a formal brief.
If the files are not ready, send the problem anyway. A sketch and a sentence is enough to work out whether there is anything worth quoting.
We read everything that comes in and answer honestly about fit, including when the answer is that someone else should do the job.